LEARN Regional Educational Service Center ::

In all cases, during business hours, click here to email the Help desk. This procedure will provide a single point of contact for assistance with computing and telephone services, which allows us to serve you to the best of our ability.

IF AN EMERGENCY: Via the Emergency Hotline: (860) 434-4831 (ext. 100 internally)

FOR NON-EMERGENCY REQUESTS (via email):
When you report a problem to the LEARN Help Desk, we will strive to resolve it as soon as possible. If we cannot resolve the problem through our initial contact, we will investigate the problem thoroughly and determine the best course of action. During regular working hours, the LEARN Help Desk will try to answer your request within two days of your request for low priority requests. We will attempt to solve project tickets (installing new hardware/software, creating new accounts, etc.) within 5 business days. For time sensitive requests, please provide the timeframe of your need within the help desk request.

When contacting the LEARN Help Desk, please leave as much details as possible regarding your problem, including the following:

Contact information
Description of problem
Priority/Timeframe
Name and version of software, if applicable
Make and model number of hardware, if applicable

If you need an account created for yourself or a new staff member, please fill out the request form and have your director sign submit it to the LEARN Help Desk at least 10 business days in advance. This timeframe is necessary for ordering equipment and software, and installation and configuration.

All hardware and software must be ordered through the IT Department. Any hardware or software purchased outside of IT Department will not be supported.

Please note all software and hardware must comply with LEARN's technology standardization.

Training requests, as well as hardware requests, must be submitted through the LEARN help desk system.

If you have problems with or questions about your computer, please email the Help Desk only rather than any individual IT staff member. The Help Desk centralizes our response system and provides you with the best technical support possible.

Thank you for allowing us to serve you to the best of our ability.

Use the form below to be connected to a support technician if instructed to do so.

LEARN is an equal opportunity employer and does not discriminate on the basis of race, color, religious creed, age, marital status, sexual orientation,
national origin, sex, ancestry, present or past history of mental disorder, mental disorder, mental retardation, pregnancy, or physical disability.